Job Role Overview

A Travel Operations Manager is responsible for managing the end-to-end operations of a travel company, including travel bookings, tour package management, vendor coordination, customer service, and team supervision. The role ensures smooth travel operations and high customer satisfaction.

Key Responsibilities

Overall Travel Operations Management

• Manage day-to-day operations of domestic and international travel services.

• Coordinate between sales team, vendors, and customers.

• Monitor travel bookings and ensure timely confirmations.

Tour Package Planning

• Design and manage domestic and international tour packages.

• Coordinate with hotels, airlines, transport providers, and tour guides.

• Ensure competitive pricing and attractive travel packages.

Booking & Reservation Management

• Handle bookings for flights, hotels, holiday packages, and transportation.

• Ensure accuracy in reservation systems and booking confirmations.

Vendor & Supplier Coordination

• Develop relationships with airlines, hotels, transport vendors, and tourism partners.

• Negotiate pricing and contracts with suppliers.

• Maintain quality service and cost efficiency.

Customer Service Management

• Handle customer inquiries, complaints, and special travel requests.

• Ensure high customer satisfaction and service quality.

• Provide travel guidance and support to clients.

Team Supervision

• Supervise reservation staff, travel consultants, and support teams.





• Train team members on booking systems and travel procedures.

• Monitor staff performance and productivity.

Documentation & Compliance

• Assist with visa documentation, travel insurance, and passport requirements.

• Ensure compliance with travel regulations and policies.

Financial & Reporting Responsibilities

• Monitor travel booking revenue and operational costs.

• Prepare monthly operations and sales reports.

• Ensure proper billing, invoicing, and payment follow-ups.

Crisis & Issue Management

• Handle travel disruptions such as flight cancellations or hotel issues.

• Provide quick solutions and maintain customer support during emergencies.

Business Development Support

• Support sales team in developing new travel packages.

• Identify recent destinations and travel trends.

• Improve services to support business growth.

Required Skills

• Strong knowledge of travel operations and tourism industry

• Experience with GDS systems such as Amadeus, Galileo, or Sabre

• Vendor negotiation skills

• Customer service orientation

• Team leadership and management

• Strong problem-solving ability

- Experience

4 - 10 Years

- No. of Openings

1

- Education

Graduate

- Role

Travel Operation Manager

- Industry Type

Hotel / Travel / Airline / Hospitality

- Gender

[ Male / Female ]

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

[email protected]

📌 Opening For Travel Operation Manager (Navi Mumbai)
🏢 Florican Careers
📍 Navi Mumbai