We are looking for confident and customer-focused candidates to join our International Voice Process team. The role involves communicating with international customers over the phone, understanding their concerns, providing appropriate solutions, and delivering excellent customer service.
Responsibilities
Handle inbound and outbound calls from international customers.
Understand customer queries and provide accurate information and solutions.
Resolve customer complaints professionally and efficiently.
Maintain proper records of customer interactions.
Follow company policies, process guidelines, and quality standards.
Achieve daily and monthly performance targets.
Coordinate with internal teams to resolve customer issues.
Maintain professional communication with customers.
Requirements
Excellent spoken English and communication skills.
Good listening and interpersonal skills.
Customer-service-oriented attitude.
Basic computer knowledge.
Ability to communicate confidently with international customers.
Freshers and experienced candidates can apply.
Ability to work effectively in a team and meet performance targets.