Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.

Key Responsibilities

Passenger Services

Welcome and assist passengers at the airport.

Perform check-in procedures and issue boarding passes.

Verify passenger identity, travel documents, and baggage.

Assist passengers with self-service kiosks and online check-in.

Guide passengers through boarding and arrival procedures.

Handle passenger inquiries, complaints, and special requests professionally.

Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.

Coordinate wheelchair and special assistance services.

Boarding & Departure Operations

Make boarding announcements.

Verify boarding passes and travel documents.

Ensure passengers board according to airline procedures.

Coordinate boarding with cabin crew and flight operations.

Prepare departure documentation.

Ensure on-time departure by following operational schedules.

Arrival Services

Assist arriving passengers.

Guide passengers toward baggage claim and customs.

Handle lost baggage reports.

Coordinate baggage tracing with the baggage department.

Resolve passenger service issues.

Baggage Handling Coordination

Monitor baggage acceptance and tagging.

Ensure baggage complies with airline weight regulations.

Coordinate loading and unloading teams.

Report mishandled or damaged baggage.

Ensure baggage reaches the correct aircraft.

Aircraft Turnaround Support

Coordinate aircraft arrival and departure activities.

Communicate with ramp staff and flight dispatch.





Ensure timely boarding and baggage loading.

Support quick aircraft turnaround.

Monitor service completion before departure.

Customer Service

Deliver exceptional customer service.

Maintain a professional appearance and positive attitude.

Resolve passenger concerns efficiently.

Explain airline policies clearly.

Assist during delays, cancellations, and schedule changes.

Safety & Security

Follow airport safety procedures.

Comply with airline Standard Operating Procedures (SOPs).

Ensure security regulations are followed.

Report suspicious activities immediately.

Maintain confidentiality of passenger information.

Participate in emergency response procedures.

Documentation & Reporting

Maintain passenger records.

Prepare operational reports.

Complete flight documentation accurately.

Record incidents and irregularities.

Coordinate with supervisors regarding operational updates.

Required Qualifications

Education

10+2 (Higher Secondary) - Minimum Qualification

Graduate in any discipline preferred

Diploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.

Experience

Freshers are welcome.

0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.

Required Skills

Technical Skills

Knowledge of airport operations

Passenger handling procedures

Airline check-in systems (preferred)





Basic computer proficiency

MS Word, Excel, and Outlook

Documentation and record management

Soft Skills

Excellent communication skills

Strong customer service orientation

Professional personality and grooming

Problem-solving ability

Teamwork and collaboration

Time management

Multitasking capability

Attention to detail

Positive attitude

Adaptability

Physical Requirements

Ability to stand for extended periods.

Ability to work rotating shifts.

Fit to work in a fast-paced airport environment.

Ability to lift light baggage when required.

Willingness to work weekends, holidays, and night shifts.

Work Workplace

Airport terminals

Airline check-in counters

Boarding gates

Arrival halls

Customer service desks

Baggage service offices

Dynamic and high-volume operational environment

Salary (India)

Fresher: ₹25,000 - ₹30,000 per month

Experienced (2-5 years): ₹30,000 - ₹45,000 per month

Senior Ground Staff / Supervisor: ₹45,000 - ₹70,000+ per month

Salary varies depending on the airline, airport, location, experience, and employer.

- Experience

0 - 6 Years

- No. of Openings

110

- Education

12th Pass

- Role

Ground Staff

- Industry Type

Aviation / Airline / Aerospace

- Gender

[ Male / Female ]

- Age Limit

18 - 40 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Benefits include

Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab

- Face Interview Location

Thiruvananthapuram

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