Key Responsibilities
Handle client queries through calls, WhatsApp, email, and other communication channels.
Understand client requirements and provide quick and effective solutions.
Coordinate with internal teams to resolve client issues.
Follow up with clients and ensure timely resolution of concerns.
Assist clients with event-related information, bookings, payments, and other concerns.
Handle complaints professionally and ensure high client satisfaction.
Maintain records of client interactions, queries, and feedback.
Identify recurring client issues and communicate them to the relevant teams.
Build and maintain positive relationships with clients.
Manage multiple queries efficiently in a rapid-paced environment.

Requirements
Excellent verbal and written communication skills.
Strong customer-handling and problem-solving abilities.
Patient, qualified, and customer-focused approach.
Positive follow-up and organizational skills.




Ability to work independently and as part of a team.
Basic knowledge of Google Sheets/Excel and communication tools.
Freshers can apply; prior experience in customer support, client servicing, hospitality, events, or a similar role is a plus.
Comfortable working in a fast-paced startup environment.

Mandatory Requirements
Must be based in Mumbai.
Must be an immediate joiner.
Must be comfortable working 6 days a week.
Must be flexible with work requirements and client support schedules.
Strong willingness to take ownership and resolve client concerns.

About Company: At SortMyScene, we make it easier for partygoers to discover events, reserve VIP tables, purchase tickets, and gain guest list admission to clubs/pubs/lounges. Currently, India's third biggest nightlife event ticketing platform.

📌 Customer Service Executive In Mumbai
🏢 SortMyScene
📍 Mumbai