Customer Relationship Executive – Builders |

Job Title: Customer Relationship Executive

Department: Customer Relations / Sales

Industry: Real Estate / Construction

Key Responsibilities:
Handle customer enquiries and provide accurate information about projects, units, pricing, and payment plans.
Maintain regular communication and follow-up with existing and prospective customers.
Coordinate site visits, appointments, bookings, and customer meetings.
Build and maintain robust relationships with customers throughout the sales process.
Address customer queries, requests, and complaints promptly and professionally.
Coordinate with Sales, CRM, Accounts, and Project teams for smooth customer service.
Maintain updated customer records, follow-ups, and communication details in the CRM.
Follow up on booking procedures, documentation, agreements, and payment schedules.
Collect and coordinate customer feedback and share key issues with management.
Support customer engagement activities, events,



handover programs, and promotional activities.
Prepare daily/weekly customer follow-up and status reports.
Ensure a positive customer experience from initial enquiry through booking and handover.

Requirements:
1–3 years of experience in customer relationship management, real estate, or a related field preferred.
Excellent communication and interpersonal skills.
Good follow-up and coordination abilities.
Customer-focused, polite, and professional approach.
Basic computer and CRM knowledge.
Ability to handle multiple customers and tasks efficiently.
Malayalam and English communication skills preferred.
Target-oriented and willing to work in a fast-paced real estate environment.

Pay: ₹8,000.00 - ₹15,000.00 per month

Perks
Flexible schedule
Paid time off

Work Location: In person

📌 Customer Relationship Executive Kozhikode (India)
🏢 FEZCO GROUP
📍 India