Customer Complaint Handling – Receive, record, and resolve customer complaints and service-related issues promptly.
Customer Communication – Communicate with customers through phone calls, emails, WhatsApp, and other communication channels and provide accurate information.
Query Resolution – Respond to customer queries regarding products, services, bookings, payments, warranties, and other concerns.
Service Coordination – Coordinate with technical, sales, service, and other departments to ensure timely resolution of customer issues.
Follow-up – Follow up with customers and concerned departments until complaints or service requests are successfully closed.
Customer Records Management – Maintain accurate records of customer complaints, service requests, feedback, and interactions.




Customer Feedback – Collect customer feedback and communicate recurring issues or suggestions to the management.
Warranty Support – Assist customers with warranty claims, repairs, replacements, and required documentation.
Customer Satisfaction – Ensure qualified and courteous service while working toward maintaining a high level of customer satisfaction.
Reports and Documentation – Prepare daily, weekly, or monthly reports on complaints, service requests, pending cases, and resolutions.

Pay: ₹13,000.00 - ₹15,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Customer Care Executive Cce Kechery
🏢 NPM ASSOCIATES
📍 Kechery