Handle customer calls and inquiries related to vehicle servicing and maintenance.
Schedule and confirm service appointments with customers.
Make reminder calls for scheduled and due services.
Follow up with customers after service to collect feedback and ensure satisfaction.
Coordinate with the Service Advisor and Workshop team for customer requirements.
Maintain accurate records of customer calls, appointments, and follow-ups.
Handle customer complaints professionally and coordinate for timely resolution.
Inform customers about service offers, campaigns, and maintenance requirements.
Maintain positive customer relationships and support customer retention.
Achieve assigned customer calling and follow-up targets.