We are looking for a customer-focused and enthusiastic Customer Relations Executive to manage customer enquiries, maintain solid client relationships, and ensure a smooth customer experience throughout the project journey.
Key Responsibilities:
Handle customer enquiries through phone, WhatsApp, email, and other communication channels.
Understand customer requirements and provide relevant information about projects and services.
Follow up with prospective and existing customers regularly.
Coordinate between customers and internal project/site teams.
Maintain accurate customer details, enquiry records, and follow-up updates.
Schedule client meetings, site visits, and appointments.
Address customer concerns and coordinate with the concerned team for timely resolution.
Keep customers updated about project progress, schedules, and related activities.
Maintain skilled and positive relationships with clients.
Support the sales and marketing team in converting enquiries into potential customers.
Prepare regular customer follow-up and status reports.