Company Description

Tex India Mart, a division of Tex India, has been a pioneer in digital textile printing since 2003. Our company provides comprehensive solutions for fabrics, design services, custom fabric printing, and bespoke tailoring, backed by 17 years of expertise in textile and garment industries.

Tex India

Mart serves as a platform for the textile design community, empowering designers by showcasing their work and enabling them to earn commissions for customer orders. We are dedicated to innovation and quality, offering unique opportunities for growth in textile creativity and commerce.

Role Description

This is a full time, in office role for a Customer Support Specialist located in Faridabad.

The Customer Support

Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction.

Responsibilities include providing support via phone, email, or in person, troubleshooting and resolving technical issues,



and ensuring a seamless customer experience. The role also involves analyzing customer feedback to improve services and building strong relationships with clients to foster customer loyalty.

Further to this, knowledge of digital marketing tools is a plus.

Qualifications
Proficiency in Customer Support and ensuring high levels of Customer Satisfaction
Robust Interpersonal Skills to effectively communicate and build relationships with customers
Experience in providing Technical Support and troubleshooting on time
Analytical Skills to interpret customer feedback and suggest process improvements
Excellent problem-solving and time-management abilities
Familiarity with the textile industry is beneficial
Proficiency with customer service software and tools is a plus

📌 Customer Support Specialist Faridabad
🏢 Tex India Mart
📍 Faridabad