Job Title: Customer Support Specialist

Company: SISYA CLASS

Location: Visakhapatnam

Employment Type: Full-time

Work Mode: Work from Office

Job Summary

SISYA CLASS is looking for a patient, responsible, and service-focused Customer Support Specialist to assist parents and students, resolve their concerns, and ensure a positive learning experience.

Key Responsibilities
Handle incoming calls, WhatsApp messages, emails, and support requests from parents and students.
Understand customer concerns and provide clear, accurate, and timely solutions.
Coordinate with academic, mentor, sales, finance, and technical teams to resolve issues.
Support parents with class schedules, teacher updates, study materials, app access, payments, and course information.
Follow up on pending complaints until they are fully resolved.
Maintain proper records of customer interactions, complaints, and resolutions.
Escalate urgent or sensitive issues to the appropriate department.
Collect feedback from parents and students to improve service quality.
Support student onboarding and explain how to access classes and learning resources.
Maintain professional and respectful communication at all times.
Meet response-time, resolution-time, and customer-satisfaction targets.




Prepare daily and weekly customer-support reports.

Eligibility Requirements
Bachelor’s degree in any discipline.
Minimum one year of experience in customer support, student support, telecalling, or a related role.
Experience in the EdTech or education industry will be an advantage.
Strong communication skills in English, Hindi, and Telugu.
Good listening, problem-solving, and conflict-resolution abilities.
Ability to communicate patiently with parents and students.
Basic knowledge of MS Office, Google Workspace, CRM tools, and WhatsApp Business.
Ability to manage multiple customer cases and follow-ups.
Immediate joiners will be preferred.

Preferred Skills
Parent and student relationship management
Complaint resolution
Call and chat support
Customer follow-up
CRM management
Cross-team coordination
Reporting and documentation

What We Offer
Competitive salary based on experience
Performance-based growth opportunities
Supportive and rapid-growing EdTech environment
Opportunity to work closely with students, parents, and academic teams

Pay: ₹18,000.00 - ₹30,000.00 per month

Perks
Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Officer Visakhapatnam
🏢 SISIYA EDTECH
📍 Visakhapatnam