We are looking for enthusiastic and customer-focused candidates to join our team as Customer Support Executives for a blended voice and chat support process.
The ideal candidate should have excellent communication skills, a customer-first approach, basic computer knowledge, and the ability to work effectively in a process-driven workplace.
Key Responsibilities
Handle customer queries through voice and chat channels.
Understand customer concerns and provide accurate and appropriate resolutions.
Maintain proper documentation of customer interactions.
Follow defined processes, guidelines, and service standards.
Ensure a smooth and positive customer experience.
Identify and escalate unresolved issues to the appropriate team.
Maintain professionalism while interacting with customers.
Required Skills
Excellent verbal and written communication skills.
Strong listening and interpersonal skills.
Customer-service orientation.
Basic computer and typing skills.
Good problem-solving ability.
Ability to understand and follow process guidelines.
Willingness to work in rotational shifts.
Eligibility
Graduate in any discipline.
Freshers are welcome to apply.
Candidates should have good communication skills.
Candidates must be comfortable handling both voice and chat interactions.
Candidates should be willing to work rotational shifts.
Compensation & Perks
Salary: Up to ₹25,000 in-hand.
Transportation: Both-side cab / TA, as applicable.
Prospect to gain experience in customer support and a process-driven work environment.
Hiring Process
Resume Screening
HR Interview
Communication Assessment
Operations/Process Interview
Documentation & Joining
How to Apply
Interested candidates can share their updated resume through:
Email: [email protected]
WhatsApp: 91 62062 70716
Note: Candidates should be comfortable with the job location, rotational shifts, and the voice chat nature of the process.