Act as the first point of contact for parents, students and visitors.
Handle parent enquiries, requests and concerns professionally and promptly.
Coordinate with academic and administrative departments to resolve issues.
Maintain accurate records of enquiries, complaints, feedback and resolutions.
Follow up with parents and ensure timely closure of concerns.
Assist with admissions enquiries, school information and appointment coordination.
Maintain effective communication through calls, emails and WhatsApp.
Collect and monitor parent feedback and escalate significant matters to management.
Support PTMs, school events and other parent-related activities.
Maintain a professional, courteous and service-oriented approach at all times.





Requirements
Graduate in any discipline.
2–4 years of experience in customer service, front office, school administration or a similar role.
Excellent English communication and interpersonal skills.
Valuable coordination, follow-up and problem-solving abilities.
Proficiency in MS Office and basic computer applications.
Presentable, organised and patient with a strong customer-service orientation.

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks
Paid time off

Work Location: In person

📌 Customer Service Representative Bhandup West (India)
🏢 G S Shetty International School
📍 India