We are looking for a dedicated and customer-focused Customer Support Executive Fresher to join our team. The ideal candidate will provide excellent support to clients The role involves addressing customer queries, troubleshooting issues, and ensuring smooth software operations for users.
Roles &
Responsibilities
Answer incoming calls / Make outgoing calls as per requirement
Management and resolve customer complaints
Identify and escalate issues to respective Point of Contact / in respective channel
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up on customer calls where necessary
Inbound Chat Support –
Respond with empathy & professionalism
Troubleshoot Issues –
Make sure users get quick and clear solutions
Skills &
Requirements
Fresher or up to 6 months of experience in customer support workplace with robust knowledge of customer service practices.
Bachelor’s degree (B.Com, BBA, or related field preferred).
Excellent communication skills (listening, verbal & written) with ability to handle stressful situations professionally.
Multilingual proficiency: English, Hindi and Gujarati.
Positive presentation skills with customer-focused approach.
Basic knowledge of MS Office &
Excel with excellent typing skills.
Ability to create user guides, FAQs, and support documentation for customers.
Required Skills CRM/tool familiarit Multilingual ability Customer service Time Management &
Multitasking Empathy & patience Problem Solving &
Decision Making Typing proficiency Excellent communication skills
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📌 Customer Support Executive Fresher Surat
🏢 Munim - Accounting, Billing u0026 GST Software
📍 Surat
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