Customer Support Executive Delhi

Customer Support Executive Delhi

25 Sep
|
Emergefresh Solutions Private
|
Delhi

25 Sep

Emergefresh Solutions Private

Delhi

Handle incoming customer queries via live chat platforms (Zendesk Chat, Freshchat, Intercom, etc.).

Provide accurate, empathetic, and timely responses while following predefined scripts and policies.

Troubleshoot basic product/service issues and escalate complex cases to relevant teams.

Maintain high response and resolution rates while adhering to SLA and quality benchmarks.

Log interactions and update CRM/ticketing systems with transparent notes.

Achieve daily/hourly productivity and quality targets.

Participate in training, quality feedback sessions, and process improvement initiatives.

Support easy order processing, refunds, and account updates when required.

Pay: ₹10,553.06 - ₹14,782.68 per month

Perks
Cell phone reimbursement
Provident Fund

Work Location: In person

📌 Customer Support Executive Delhi
🏢 Emergefresh Solutions Private
📍 Delhi

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