Key Responsibilities
Hardware & Software Support: Set up, repair, and upgrade laptops, desktops, printers, and other equipment. Install and update operating systems (Windows, macOS, Linux) and business apps.
User Assistance: Respond to support tickets via phone, email, or in-person visits. Guide users through troubleshooting steps.
Network & Account Setup: Troubleshoot basic LAN/Wi-Fi connection issues. Punching network cables
Asset & Issue Tracking: Log all technical problems and solutions in a ticketing system. Keep an accurate inventory of hardware and software assets.
Escalation: Send complex or unresolved network and server problems to Tier 2 or Vendor.

Requirements & Skills
Education: Degree or Diploma in IT, Computer Science, or a related field.
Technical Skills: Robust knowledge of computer hardware, Windows/macOS/Linux, and basic networking (TCP/IP, DNS, DHCP).
Experience: 0 to 2 years of experience in an IT support or help desk role.
Soft Skills: Explicit communication, patience, and valuable problem-solving abilities.

📌 Desktop Support Engineer Gurugram (India)
🏢 Delhi Public School, Sushant Lok
📍 India