We are looking for a dedicated and proactive Dealer Relationship &
Operations Executive to join our team. In this role, you will be responsible for maintaining solid relationships with our dealers and clients, conducting regular phone follow-ups for orders, and managing our order database efficiently using Microsoft Excel.
Key Responsibilities:
Dealer &
Client Relationship Management:
Make daily outbound calls to dealers and clients to build, maintain, and strengthen business relationships.
Serve as the primary point of contact for dealers and clients regarding order status, product availability, and inquiries.
Address and resolve dealer and client issues or concerns in a prompt and professional manner.
Order Tracking &
Follow-up:
Follow up regularly with clients and dealers on pending orders, quotes, and payment statuses.
Coordinate with internal departments (Warehouse, Logistics/Dispatch, and Sales teams) to ensure timely order processing and delivery.
Data Management &
Reporting:
Maintain and update a comprehensive order database in MS Excel.
Accurately enter new orders, update delivery/dispatch details, and track pending status.
Generate daily, weekly, and monthly order status reports for management review.
Gather feedback from dealers and clients to share insights with senior leadership.
Key Qualifications &
Requirements:
Technical Skills: Robust proficiency in Microsoft Excel.
Communication Skills: Good communication skills.
Interpersonal Skills: Proven ability to build and maintain strong client and dealer relationships.
Problem-Solving &
Multitasking:
Solid organizational skills with the ability to prioritize tasks and resolve customer queries effectively.
Education &
Experience:
1.5 –2 years of experience in order processing, dealer management, or customer support