Provide L1 desktop and end-user technical support.
Troubleshoot Windows OS, laptops/desktops, printers, hardware and software issues.
Support MS Outlook, Office 365, email and basic network/connectivity issues.
Perform password resets, user account/access support and basic Active Directory tasks.
Install/configure applications, OS and system peripherals.
Handle tickets through ServiceNow/ITSM and meet SLA requirements.
Support VPN, Wi-Fi, LAN and remote-access issues.
Escalate complex issues to L2/L3 teams.
Pay: ₹17,000.00 - ₹19,000.00 per month
Education
Bachelor's (Required)
Experience
Desktop support: 1 year (Required)
Work Location: In person
📌 Desktop Support Engineer Perambalur
🏢 Acute Informatics
📍 Perambalur
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