Domestic Ticketing Executive

Job Title: Domestic Ticketing Executive

Department: Reservations & Ticketing

Employment Type: Full time

Experience: 1–4 Years

Location: Nariman Point, Mumbai

Salary Band: ₹30,000 – ₹45,000 per month, depending on experience and GDS proficiency

Job Summary

We are looking for a skilled and customer-focused Domestic Ticketing Executive to handle domestic airline reservations, ticket issuance and post-ticketing activities. The candidate should have practical knowledge of GDS systems such as Amadeus, Galileo or Sabre and be capable of independently managing bookings and customer requirements.

Key Responsibilities
Handle domestic flight reservations and ticket bookings.
Check flight availability, schedules, fares and applicable fare rules.
Create and maintain accurate PNRs.
Issue domestic air tickets through GDS and airline portals.
Handle ticket cancellations, refunds, reissues, revalidation and date/sector changes.
Provide accurate fare quotations and explain applicable penalties, restrictions and baggage allowances.
Coordinate with airlines for schedule changes, special requests and booking-related issues.
Handle customer queries through calls, email and other communication channels.
Ensure accuracy of passenger names, travel dates, sectors,



fares and ticket details.
Maintain proper records of bookings, cancellations, refunds and ticketing transactions.
Handle urgent and last-minute booking requirements.
Follow airline policies, GDS procedures and company SOPs.
Coordinate with Accounts/Operations teams regarding payments and refunds.

Required Skills & Qualifications
Graduate in any discipline; Travel & Tourism/IATA qualification will be an advantage.
1–4 years of relevant experience in domestic air ticketing/travel operations.
Hands-on experience in Amadeus/Galileo/Sabre GDS.
Good knowledge of PNR creation and ticketing procedures.
Strong understanding of fare rules, cancellation, refund and reissue procedures.
Valuable communication and customer-handling skills.
Strong attention to detail and accuracy.
Good computer/MS Office skills.
Ability to work under pressure and handle multiple bookings simultaneously.

Preferred: Candidates with solid hands-on Amadeus experience and airline/travel-agency ticketing exposure.

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits
Flexible schedule
Health insurance
Life insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Domestic Ticketing Executive Nariman Point
🏢 Fourways Travels
📍 Nariman Point