25 Sep
|
WhiteSlips Job Management Consultants
|
Bengaluru
25 Sep
WhiteSlips Job Management Consultants
Bengaluru
Define and execute the overall CX strategy to enhance customer satisfaction, service levels, and operational efficiency.
Own workforce planning and capacity management to ensure optimal staffing and seamless service delivery.
Build and strengthen governance frameworks, operational policies, SOPs, and quality standards.
Lead and scale our Agents, Workforce Planning, Governance & SOP, and Operational Risk Management (ORM) teams.
Partner closely with Product, Operations, Supply Chain, and Business teams to solve complex operational challenges and elevate the customer journey.
Influence business decisions by working with senior stakeholders, providing strategic insights, and driving cross-functional initiatives.
📌 Director Customer Experience Bengaluru
🏢 WhiteSlips Job Management Consultants
📍 Bengaluru