TrendMicro, McAfee epo and Crowd strike Platforms.
Positive understanding of Active directory and ldap authentication.
Antivirus policy management.
HIPS
TPM
Data loss prevention
Host based firewall
EDR
Ability to administer large scale enterprise customers with minimum 5000+
nodes.
Robust experience on windows and Linux platforms
Plan, implement antivirus solutions
Troubleshooting antivirus products
Proven track in resolving complex security issues involving endpoints and servers.
Capability of EDR / XDR event analysis
Create process and technical improvements for the customer environments.
Optimizing performance of antivirus products
Meeting compliance standards
Understanding APT’s and plan proactive updates/upgrades.
Manage teams and scheduling roster’s to meet business needs.
Support customers on 24x7 workplace
Adhering to ITIL process and incident management.
Collaborate with customer for change management process.
Liaise with internal management for AV deployments and KT.
Assist peers in resolving ongoing tickets.
Service now / any ITIL based ticketing tool expertise.
Maintain service level agreements
Own tickets from start to finish
Ability to work independently and work as team member
Establish good customer relation ships.