Responsible for managing day-to-day warehouse and sortation operations , ensuring smooth shift execution, productivity, quality, safety, and compliance while meeting operational KPIs and customer requirements.
Key Responsibilities
Manage daily operations and sortation activities to ensure timely and accurate execution.
Lead and engage the operations team, ensuring effective people management and performance .
Plan and deploy manpower based on volume, capacity, and operational requirements.
Manage warehouse logistics processes and ensure adherence to SOPs.
Drive productivity, performance, KPI and SLA targets through regular tracking and analysis.
Monitor quality, safety and compliance standards and ensure timely corrective actions.
Conduct RCA for operational gaps/misses and implement effective corrective and preventive actions.
Drive process improvement initiatives using Kaizen / Lean / Six Sigma principles.
Support shift and capacity planning based on business volumes and operational requirements.
Monitor operational costs and identify opportunities for cost optimization .
Coordinate with internal and external stakeholders to resolve operational issues and escalations.
Maintain effective communication across teams and ensure smooth handover between shifts.
Preferred Skills Experience
13 years of experience in Operations / Warehouse / Logistics / Sortation .
Robust analytical, problem-solving and communication skills.
Ability to manage teams and work effectively in a rapid-paced, target-driven workplace .
Working knowledge of Excel, operational dashboards and KPI tracking .
Exposure to Lean / Kaizen / Six Sigma methodologies is an added advantage.
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