Responsibilities
Attend and resolve customer complaints at customer sites in a timely and qualified manner.
Diagnose issues and carry out service, repair, or replacement of solenoid valves at customer locations, as required.
Prepare and submit detailed service reports, site visit reports, and Minutes of Meeting (MOM) after each visit.
Provide technical support to customers/end users through telephonic discussions, video calls, and email communication, with the objective of resolving issues remotely before visiting the site whenever feasible.
Maintain accurate records of site visits, service activities, observations, and corrective actions taken.
Coordinate with internal teams (Service, Quality, and Sales) for replacement, servicing, and maintenance of valves at the factory, and maintain records for audit purposes.
Key Skills Required
Solenoid Valve Troubleshooting
Mechanical and Electrical Repair
Technical Drawing Interpretation
Service Tools and Instruments
Pneumatic and Electrical Systems
Site Visit Experience
Additional Requirements
Basic knowledge of solenoid valve construction, operation, and troubleshooting
Hands-on experience in mechanical and electrical repair activities
Ability to read and interpret technical drawings, datasheets, and wiring diagrams
Familiarity with service tools, measuring instruments, and testing equipment used for valve servicing and diagnostics
Basic understanding of pneumatic and electrical systems
Must require site visit experience
📌 Field Service Engineer Vadodara (India)
🏢 ROTEX
📍 India
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