Field Account Manager - South Asia

Job Summary

You will be responsible for managing a book of accounts where you ll build relationships with your customers to anticipate their needs and ensure retention, allowing for timely renewals and identification of upsell and product cross-sell prospects. Working with the Business Development Manager, you ll bring these deals to a close.

Responsibilities
Building solid relationships with clients, understanding their needs, and providing proactive guidance and support
Developing and implementing customer success strategies to drive adoption and retention
Collaborating with sales and product teams to ensure seamless customer onboarding and ongoing satisfaction
Identifying opportunities for upselling or cross-selling additional products or services to existing clients
Monitoring customer health metrics and proactively addressing any potential issues or concerns
Gathering customer feedback and insights to inform product development and improve overall customer experience

Requirements




Have a proven track record in a customer success / account management role with 8 to 10 years experience
Be adept at building and maintaining lasting client relationships
Possess excellent communication and presentation skills
Be skilled in problem-solving and able to think strategically about customer needs
Have experience working with cross-functional teams, such as operations and product development
Be able to work in a team setting supporting one or more Business Development Managers
Be results-driven and able to meet or exceed customer satisfaction and retention goals
Possess a deep understanding of SaaS or technology products
Be proficient in using customer relationship management (CRM) software, experience in SalesForce is desired but not required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Field Account Manager South Asia Mumbai (India)
🏢 Elsevier
📍 India