Horizon Physio is urgently looking for a confident, well-spoken and polished Front Office & Patient Relations Executive to be the face of our premium physiotherapy and rehabilitation centre.

This is more than a traditional receptionist role. We are looking for someone who can create an exceptional first impression, communicate confidently with patients and enquiries, and take ownership of the front-office experience.

Key Responsibilities
Manage the front desk and welcome patients professionally
Handle incoming calls, WhatsApp enquiries and appointment requests
Understand patient requirements and confidently explain our services
Follow up with prospective patients and convert enquiries into appointments
Manage appointments, scheduling and patient coordination
Maintain accurate patient and billing records
Coordinate smoothly with physiotherapists and the clinical team
Ensure a seamless and premium patient experience from enquiry to treatment
Handle day-to-day front-office administration

What We're Looking For:




Excellent communication skills and confident telephone etiquette
Pleasant, professional and well-groomed personality
Robust interpersonal and customer service skills
Ability to confidently handle and convert leads
Valuable organisational and follow up skills
Comfortable using WhatsApp, email and basic computer applications like MS Excel
Prior experience in healthcare, hospitality, premium wellness, clinics or customer facing roles will be an advantage

The Right Fit

We are looking for someone who is warm with people, sharp with follow-ups, confident on the phone and comfortable taking ownership.

If you believe you can represent a premium healthcare brand and make every patient interaction count, we would love to hear from you.

Location: Kemps Corner, South Mumbai (10 mins in bus or taxi from Grant road station)

Position: Full time

Time: Monday to Saturday 9 30 am to 6 pm

Salary: To be discussed based on experience

📌 Front Office Manager Mumbai
🏢 Horizon Physiotherapy studio
📍 Mumbai