We are looking for a friendly, qualified, and customer-focused Front Office Receptionist to join our hotel team. The ideal candidate will be responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, and providing excellent guest service throughout their stay.

Key Responsibilities
Welcome and greet guests in a warm and professional manner.
Handle guest check-in and check-out procedures efficiently.
Manage room reservations, cancellations, and modifications.
Answer telephone calls, emails, and guest inquiries.
Provide accurate information about hotel facilities, services, room rates, and local attractions.
Handle guest requests, complaints, and feedback professionally.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments to ensure smooth guest service.
Maintain accurate guest records and front office documentation.
Handle cash, card payments, invoices, and other billing-related activities when required.




Maintain proper communication during shift handovers.
Ensure the reception area is clean, organized, and welcoming.
Follow hotel policies, safety procedures, and service standards.
Perform other front office duties assigned by the management.

Requirements
Previous experience in hotel front office/reception is preferred.
Good communication and interpersonal skills.
Pleasant personality and professional appearance.
Basic computer knowledge and familiarity with hotel software/PMS is an advantage.
Ability to work in shifts, including weekends and holidays.
Ability to handle guests and situations calmly and professionally.

Pay: ₹14,000.00 - ₹15,000.00 per month

Perks
Versatile schedule
Food provided
Leave encashment

Work Location: In person

📌 Front Office Receptionist Kodanad
🏢 REGAL HEIGHTS
📍 Kodanad