Job Description

Daily Responsibilities: • Manage L2 incident tickets and service requests within defined SLAs. • Monitor M365 health dashboards and resolve service availability alerts daily. • Administer Microsoft Defender policies and investigate security alerts for endpoints. • Manage user identities, access permissions, and group memberships in Entra. • Deploy and manage Intune policies for mobile devices and laptops. • Ensure seamless integration of M365 security logs with SOC. • Execute license migrations and user data transfers to new subscriptions. • Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD. • Analyze M365 and Azure logs to troubleshoot complex technical issues. • Facilitate Windows OS upgrades to Enterprise editions. • Generate weekly usage reports and security compliance posture for management. • Provide technical support for M365 Outlook, Teams, and Office applications.



Additional Responsibilities: • Create and update technical documentation for internal knowledge base systems. • Conduct user awareness training sessions for current M365 feature adoption. • Build strong personal relationships with new customers and build rapport with their users • Assist in the rollout and configuration of Microsoft 365 Copilot. • Support internal audits by providing evidence of security policy compliance. • Coordinate with Microsoft OEM support for resolving complex L3 issues. Technical Capabilities: • Should have minimum BE/B Tech/MCA Degree or Equivalent • With minimum 03 years of relevant experience in M365 solution &Valid; Certification in M365 Components or MCSA. • Should have good communication skills.

📌 Digital Engineer (Gurugram)
🏢 Sonata Information Technology
📍 Gurugram