We are looking for an experienced Conversational AI / Voice AI Engineer to build and develop intelligent voice and conversational AI solutions for customer and contact-center use cases.Key Responsibilities
Design and develop Conversational AI and Voice AI applications.
Build AI-powered voice bots, chatbots, and contact-center solutions.
Integrate LLMs, GenAI, RAG, and NLP into conversational applications.
Work with Speech-to-Text (STT) and Text-to-Speech (TTS) technologies.
Build conversation flows, dialogue management, context, and session handling.
Develop backend APIs and microservices for AI applications.
Integrate AI solutions with enterprise systems, databases, and external APIs.
Build Agent Assist capabilities such as real-time transcription, suggested responses, knowledge retrieval, and call summarization.
Work with real-time streaming, telephony, IVR, SIP, or contact-center platforms.

Required Skills




6+ years of experience in Software Engineering, AI Engineering, Conversational AI, or Voice AI.
Robust experience in Python and/or Java.
Hands-on experience with GenAI, LLMs, RAG, and NLP.
Experience building Conversational AI, chatbots, or voice-based AI applications.
Experience with STT and TTS technologies.
Robust understanding of APIs, microservices, and backend development.
Experience with cloud platforms such as AWS, Azure, or GCP.

Positive to Have
Experience with Genesys or other CCaaS/contact-center platforms.
Knowledge of Telephony, SIP, IVR, WebSockets, Kafka, or real-time streaming.
Experience with Agent Assist or Contact Center AI solutions.
Experience with LangChain, LangGraph, or similar LLM orchestration frameworks.

📌 Genai Developer With Contact Center Bengaluru (India)
🏢 Ascendion Engineering
📍 India