Job Title: Collaboration Support Engineer

Job Category: Information Technology

Job Location: Bangalore, India

Job Status: Full Time

Mode: Hybrid ( Mon- Thus Work from office & Fri - WFH)

Scope Responsible for the support and maintenance to minimize service disruption in relation to Fossil's

IT systems in the Collaboration Services ecosystem, including: Google Workspace, WordPress,

DocuSign, ClickUp, QuickBase, Jira, etc.
Ensures documentation is updated, metrics communicated, and ensures the defined SLAs are met.
Provide suggestions for improvements in all areas of scope.
Provide application support with rotational on-call duties as needed

Providing a high level of service to our customers and adhering to our SLAs for response and restoration times
Manages incidents and requests using online tools and following IT Operations policies and

procedures
Create productive relationships with key stakeholders
Ensure that solution and application support documentation is maintained to the highest quality

and accuracy
Able to drive to resolution low to medium complexity application related incidents
Able to analyze the business impact of the incident and communicate to the affected user and





minimize the disruption
Provide timely and transparent communication updates to customers and leaders
Keeps track of application changes with version control

Required Skills and Experience
Required hands-on Google Workspace Administrator Experience
Preferred administration work with the following applications of WordPress, ClickUp, DocuSign,

QuickBase, Jira or similar applications
Manages product quality and implements appropriate corrective/preventive actions required to

achieve product readiness and improve product capabilities.
Experience with end-user support using a wide range of technologies
Robust technical, analytical, and problem-solving skills
Proven critical thinking skills
Verbal and written communications skills, including the ability to communicate in business terms,

create organized and informative reports, as well as comprehensive, accurate documentation
Solid customer service skills
Familiarity with ServiceNow or equivalent IT Service Management tool
Understanding of change and release management
Understanding of software development cycle

📌 Google Workspace Admin / Support Eng Bengaluru
🏢 Fossil Group
📍 Bengaluru