Ensuring and providing flawless, meticulous, skilled, and high-quality customer service experience
Analysing customer feedback and providing strategic direction to continuously improve overall rating
Responding to customer needs and anticipating their unstated ones.
Core Responsibilities
Guest management & guest engagement activities
Build positive relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner.
Receive guests by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
Organize events and activities approved by the head office
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean all the times.
Report maintenance issues and malfunctioning appliances to the manager for quick repair.
📌 Guest Relation Executive Chennai
🏢 Brigade Group
📍 Chennai
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