Must-Have-
ITM (IBM Tivoli Monitoring) main components installation on Linux, Aix,

Windows platform & Requirement gathering
OS agent installation / configurations Able to demonstrate very valuable troubleshooting skills.
Performing day to day activity (Situation creation, agent down, testing)
Installation and configuration of Netcool omnibus
Configuration of rule file and properties file
Netcool components troubleshooting

Valuable-to-Have-
Hands-on experience with itmcmd and tacmd CLI commands.
Remote Deployment
Netcool Impact

Role descriptions / Expectations from the Role-

Troubleshoot Agent and Tivoli Application Down

Need to create and edit Situation

Positive experience on Tivoli agent upgrade.

Collaborating with various Teams Service Desk Teams on troubleshooting the Agent level issues

Manage all BAU service request and Incidents that comes to the team’s queue.

Documentation of migrations/upgrades done and new changes.

Assist various other project teams wherever necessary.

Skills: ibm,ibm tivoli,troubleshooting

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