Job Title

Healthcare Customer Service Executive / Patient Care Coordinator

About Progenesis IVF

Progenesis IVF is a growing fertility healthcare organization focused on providing patient-centric IVF and reproductive healthcare services.

We are looking for Healthcare Customer Service Executives / Patient Care Coordinators to join our team at Thane HQ. Candidates with positive communication skills and a customer-focused approach are encouraged to apply. Freshers can also apply.

Key Responsibilities
Handle inbound and outbound calls from patients and prospective patients.
Assist patients with enquiries related to IVF consultations, treatments, appointments, and services.
Coordinate and schedule teleconsultations and doctor appointments.
Follow up with patients regarding appointments, consultations, treatment enquiries, and pending responses.
Coordinate with doctors, counsellors, and internal teams to ensure smooth patient communication.
Handle patients who have shown interest in IVF packages but have not continued with the treatment, and understand their concerns.
Follow up with patients regarding lapsed/inactive treatment packages and assist them with the next steps.
Maintain accurate patient information and interaction details in CRM/software.




Provide timely responses and ensure a positive patient experience.
Escalate patient concerns or service-related issues to the concerned team.
Achieve assigned calling, follow-up, and patient engagement targets.

Candidate Requirements
Freshers and experienced candidates can apply.
Excellent verbal and written communication skills.
Marathi communication is mandatory.
Hindi and English communication will be an added advantage.
Good interpersonal and customer-handling skills.
Comfortable making inbound and outbound calls.
Patient, empathetic, and qualified while interacting with patients.
Basic computer knowledge and ability to work on CRM/software.
Candidates from Healthcare Customer Service, Telecalling, BPO, Patient Coordination, Front Desk, Telemedicine, or Counselling backgrounds will be preferred.

Location Thane HQ – Progenesis IVF

Suitable Profiles

Telemedicine Executive | Patient Care Coordinator | Lapse Package Coordinator | Healthcare Customer Service Executive

Freshers with good communication skills and a willingness to build a career in healthcare are welcome to apply.

Pay: Up to ₹30,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Healthcare Customer Service Thane
🏢 Progenesis Ivf
📍 Thane