Helpdesk Lead Bengaluru

Helpdesk Lead Bengaluru

25 Sep
|
Gratitude India
|
Bengaluru

25 Sep

Gratitude India

Bengaluru

Lead Tier 1 HR Helpdesk voice operations, manage HR teams, escalations, staffing and performance. Drive SLAs, FCR, quality and compliance, oversee HR queries, ServiceNow cases, MIS reporting, stakeholder governance and continuous process improvement.

Required Candidate profile

Graduate with 6–10 years in international voice, including US voice, plus 2+ years team handling. HR Helpdesk/Operations experience with ServiceNow, HRIS, SLAs, MIS, Excel & HR stakeholder management.

📌 Helpdesk Lead Bengaluru
🏢 Gratitude India
📍 Bengaluru

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