Key Responsibilities
Handle inbound inquiries for gifting, rewards, and incentive projects.
Manage customer inquiries through phone, email and chat.
Make outbound calls and arrange client appointments.
Coordinate with internal teams for order processing and timely delivery.
Provide order status updates and resolve customer/order-related issues.
Handle billing, invoicing and payment follow-ups.
Prepare quotations and product presentations.
Maintain and update customer records.
Coordinate company participation in exhibitions and events.
Prepare and maintain daily and weekly sales reports.
Requirements
2–5 years of experience in Sales Coordination / Inside Sales.
B2B sales experience in Corporate Gifting, Rewards & Incentives is required.
Excellent verbal and written communication skills.
Positive knowledge of MS Excel and PowerPoint.
Solid customer-handling and coordination skills.
Proactive, organized and comfortable working under pressure.