Key Responsibilities

End User Support & Device Management
Configure, deploy, and maintain laptops/desktops for employees.
Install and manage operating systems, applications, and security tools.
Provide L1/L2 technical support for hardware, software, and access-related issues.
Ensure timely resolution of user issues.
Productive on O365 & allocation & licence management
Laptop provisioning, configuration, and secure handover
Email ID creation, access provisioning, and revocation
Ensure effective security upgrades hardware/software installations and so on (Windows/MAC)
Effective at troubleshooting laptop/desktop hardware & related parts

Network & Connectivity Management
Manage and troubleshoot Wi-Fi, LAN, and bandwidth-related issues
Configure and maintain network devices including routers, switches, and access points, firewall etc.
Monitor network performance and ensure optimal uptime for end users

Security & Firewall Management
Implement and manage firewall rules as per organisational requirements.
Ensure endpoint security via antivirus and security configurations




Support basic security controls aligned with IT and compliance policies.

Asset & Licence Management
Maintain accurate inventory of IT assets (laptops, peripherals, network devices etc.)
Track allocation, procurement, movement, and lifecycle of assets
Manage software licenses, renewals, and compliance.
Maintain a centralised IT asset register with:
Allocation tracking
Serial numbers / asset IDs
Custodian details
Asset Purchase history & lifecycle
Perform periodic physical verification of assets
Ensure proper handover/recovery during employee exit

Service Management
Handle IT service requests and incidents via ticketing tools
Ensure SLA adherence and high-quality user support
Working exposure to Microsoft portal for security solutions, Office 365 license management & allocation
Maintain documentation of issues, resolutions, and standard procedures
Ensure endpoint protection (AV/EDR) across all systems

Vendor & OEM Coordination

Stakeholder Management

Infrastructure & Policy Support

📌 Information Technology Analyst It Noida
🏢 Acquisory Consulting
📍 Noida