Roles and Responsibilities
Handle international voice calls from clients across various geographies, including UK and US.
Resolve customer queries related to debt collection through effective communication skills.
Negotiate payment plans with customers to recover outstanding amounts.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets set by the organization for call handling time, resolution rates, and customer satisfaction.
📌 International Voice Process Executive Debt Collection Pune (India)
🏢 Zap Tech
📍 India
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