Job Overview
Role: Customer Support Associate / Executive (International Voice)
Experience: 0 to 1 year (Freshers welcome)
Qualification: 12th Pass, Diploma, or any Graduate
Work Mode: Work from Office (typically)
Shifts: Rotational / Night shifts (US, UK, or Australian timings) [1, 2, 3, 4]

Key Responsibilities
Handle inbound or outbound phone calls from international customers or clients.
Listen to customer queries, understand issues, and provide accurate, timely solutions.
Maintain a professional, polite, and customer-friendly tone at all times.
Update customer information and log call details accurately into the internal database or CRM.
Meet basic performance goals like call handling time and customer satisfaction scores. [1, 2, 3, 4, 5, 6]

Required Skills & Qualifications
Communication:



Excellent verbal English communication skills with a transparent and neutral accent.
Listening: Strong active listening and comprehension skills.
Computer Skills: Basic knowledge of computers, typing, and navigating web tools.
Flexibility: Willingness to work in rotational shifts or night shifts as per the client geography.
Attitude: Positive, patient, and eager to learn in a rapid-paced environment.

Pay: ₹300,000.00 - ₹400,000.00 per month

Advantages
Cell phone reimbursement
Commuter assistance
Health insurance
Paid sick time
Paid time off
Provident Fund

Work Location: In person

📌 International Voice Process Freshers Bengaluru
🏢 Joan Technologies
📍 Bengaluru