The Advantages Support Specialist - L1T / L2 independently manages benefit administration activities, including provider outreach, claim support processes, documentation review, and workflow management in US insurance. This role handles more complex scenarios, supports process improvement efforts, and serves as a resource for less experienced team members.
Essential Job Functions:
Process complex benefit administration on activities with minimal supervision
Review claim documentation and determine appropriate next steps
Contact providers and other stakeholders to obtain required information
Manage follow-up activities and resolve outstanding requests
Ensure compliance with quality, productivity, and service-level standards
Identify and resolve processing exceptions
Maintain accurate and complete documentation
Support multiple product lines and workflows
Assist with training, coaching, and knowledge sharing
Escalate issues or exception to leadership when needed
Recommend process improvements and efficiency prospects.
Preferred candidate profile
Graduate in any discipline or equivalent work experience
Experience in contact center operations within disability, leave administration, insurance, claims processing, healthcare operations domain including voice experience.
Experience working with productivity and quality performance metrics
Experience handling provider outreach or benefit-related support activities
Communication: B2 (Excellent Communication)
UG is mandatory
Immediate joiner
Process: Voice (US Insurance)
Communication: B2 (Excellent Communication)
Adaptable to work under Rotational Shift - US Rotational Night Shifts
Work Mode: Work from Office
Location: Kochi.
📌 International Voice Us Insurance Kochi
🏢 VARITE
📍 Kochi
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