Pearce Services Global Pvt Ltd is a forward-thinking organization committed to providing innovative solutions and exceptional support to employees and customers worldwide. As a IT-Admin, you will play a crucial role in ensuring business continuity by managing IT infrastructure, implementing security best practices, and enabling seamless technology operations across the organization.

Location: Mohali (Adaptable shifts and Onsite Support)

Department: IT ServiceDesk Support

Key Responsibilities

Technical Support
Provide first-level support for employees on hardware, software, and basic networking issues.
Troubleshoot and resolve common desktop, laptop, and printer problems.
Support users with password reset, email access, and MS Office/O365 tools.

System & Network Assistance
Assist in installing and configuring operating systems and applications.
Support setup of user accounts, access permissions, and hardware.
Help maintain basic network connectivity (Wi-Fi, VPN, LAN troubleshooting).

IT Asset & Documentation Management
Maintain IT asset inventory (laptops, peripherals, licenses).
Log and track issues using the IT help desk/ticketing system.
Document troubleshooting steps and solutions for knowledge sharing.

Learning & Collaboration




Work closely with senior IT staff on projects and system upgrades.
Gain exposure to cloud platforms (Microsoft Azure, O365) and cybersecurity tools.
Participate in IT training programs to build technical and professional skills.

Required Qualifications & Skills:
Education: Graduate in IT, Computer Science, or related field (or equivalent training).
Experience: 14 years in IT support, help desk, or internship experience.
Good understanding of Windows operating systems and MS Office applications.
Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi).
Robust troubleshooting and problem-solving mindset.
Good communication and interpersonal skills.
Willingness to learn and adapt in a fast-paced IT environment.

Preferred (Nice to Have)
Knowledge of Microsoft O365, Azure AD, or any MDM solution.
Exposure to help desk ticketing tools (JIRA, ServiceNow, Fresh service, etc.).
Awareness of cybersecurity best practices.
Interest in certifications (Microsoft Fundamentals, CCNA, etc.).

What We Offer
Hybrid work model with flexible shifts.
Mentorship and on-the-job training from senior IT staff.
Health insurance and employee advantages.
A supportive and cooperative workplace to kickstart your IT career.

📌 It Administrator Sahibzada Ajit Singh Nagar
🏢 Pearce Services Global
📍 Sahibzada Ajit Singh Nagar