We are looking for an experienced and confident International Caller to join our UK Voice Process team. The ideal candidate should have at least 1 year of experience in an international BPO/UK voice process and possess excellent English communication skills.
Key Responsibilities
Handle inbound and/or outbound calls with customers in the UK.
Communicate professionally and effectively with customers.
Understand customer requirements and provide appropriate information or solutions.
Maintain a high level of customer service and professionalism on every call.
Follow process guidelines, scripts, and quality standards.
Accurately record customer interactions and update relevant information.
Achieve assigned performance and productivity targets.
Handle customer queries, objections, and concerns confidently.
Escalate complex issues to the appropriate team when required.
Requirements
Minimum 1 year of experience in an international BPO, preferably UK voice process.
Excellent spoken English and communication skills.
Good pronunciation, clarity, and conversational ability.
Comfortable speaking with UK customers.
Strong listening and interpersonal skills.
Ability to handle customers professionally and patiently.
Basic computer knowledge and familiarity with CRM/calling software.
Ability to work in a target-driven environment.
Willingness to work in UK/rotational shifts, as required.
Preferred Skills
Customer service experience.
Good objection-handling and convincing skills.
Positive attitude and strong work ethic.
Ability to multitask and work under pressure.
What We Offer
Competitive salary and performance incentives.
Growth and career development prospects.
Supportive and skilled work environment.
Training and process-specific guidance.
Candidates with relevant international voice process experience are encouraged to apply. Pay: Up to ₹40,000.00 per month
Advantages
Leave encashment
Paid sick time
Paid time off
Provident Fund