Liberating Solutions Pvt. Ltd. is looking for a skilled and proactive IT Support Technician with a minimum of 2 years of experience in IT infrastructure support and telephony systems. The ideal candidate must have hands-on experience with VICIdial, LAN/WAN networking, Wi-Fi management, desktop setup, and technical troubleshooting. Experience in lead generation for international markets will be an added advantage.

KEY RESPONSIBILITIES • Install, configure, and maintain VICIdial and related telephony systems.
Manage and troubleshoot LAN, WAN, and Wi-Fi networks.
Perform desktop/laptop setup, software installation, upgrades, and maintenance.
Diagnose and resolve hardware, software, network, and connectivity issues.
Monitor system performance and ensure smooth IT operations.
Maintain user accounts, system access, and security protocols.
Provide technical support to employees and call center operations.
Coordinate with internal teams to ensure uninterrupted business operations.
Generate and manage lead lists for international campaigns,



particularly for overseas markets.
Maintain IT documentation, inventory, and support records.

REQUIRED SKILLS • Solid hands-on experience with VICIdial Administration and Support.
Positive knowledge of LAN/WAN Networking, Routing, Switching, and Wi-Fi Configuration.
Experience in Desktop Support, Hardware Troubleshooting, and System Configuration.
Knowledge of Windows Operating Systems and basic server management.
Familiarity with VoIP, SIP, and Call Management Systems.
Understanding of network security and data backup procedures.
Experience in international lead generation and data research.
Robust problem-solving and communication skills.

PREFERRED QUALIFICATIONS • Diploma/Bachelor's Degree in IT, Computer Science, or a related field. • Experience supporting international sales or call center operations. • Knowledge of CRM tools and lead management processes is desirable.

📌 It Support Technician Kolkata
🏢 Liberating Solution
📍 Kolkata