Role & responsibilities

Handle inbound calls from customers regarding products, services, and orders.
Provide accurate and timely information to customers, addressing their questions and

concerns effectively.
Assist customers with order placement, order status inquiries, returns, exchanges,

and other related requests.
Troubleshoot customer issues and complaints, working to find appropriate and

satisfactory resolutions.
Document all customer interactions accurately and completely in the company's

systems.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain a positive and empathetic attitude while interacting with customers, even in

challenging situations.
Adhere to company policies, procedures, and service level agreements (SLAs).
Participate in training sessions and team meetings to stay updated on product

knowledge, system updates, and customer service best practices.
Meet or exceed key performance indicators (KPIs) related to call handling, customer

satisfaction, and quality.

📌 International Customer Care Executive Bengaluru
🏢 Randstad
📍 Bengaluru