IT Infrastructure & Hardware
Manage and maintain computers, laptops, printers, scanners, biometric devices and other IT equipment.
Install, configure and troubleshoot hardware and software.
Maintain an updated inventory of IT assets and equipment.
Coordinate preventive maintenance and repair of IT equipment
Network & Connectivity
Monitor and troubleshoot LAN, Wi-Fi, internet and basic network connectivity.
Coordinate with internet/network service providers when required.
Ensure smooth connectivity across critical hospital departments.
Technical
Support
Provide first-level technical support to hospital employees.
Resolve software, hardware, printer, email, login and connectivity-related issues.
Maintain a record of IT complaints, resolutions and downtime.