We are looking for confident and customer-focused Customer Care Executives to handle inbound calls from international customers. The role involves understanding customer concerns, providing accurate information, resolving issues, and delivering a skilled customer experience.
Key Responsibilities
Handle inbound customer calls professionally and efficiently.
Understand customer concerns and provide appropriate resolutions.
Follow company processes, quality standards, and data-security guidelines.
Maintain accurate customer and call records.
Handle difficult customers calmly and professionally.
Escalate issues when required.
Meet defined quality, productivity, attendance, and customer-service targets.
Requirements
Good spoken English and strong listening skills.
Explicit and professional communication.
Customer-service mindset and problem-solving ability.
Basic computer knowledge.
Ability to work in rotational shifts and rotational weekly offs.
International voice/BPO experience is an advantage.
Freshers with valuable communication skills are welcome.
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits
Health insurance
Provident Fund
Work Location: In person
📌 International Inbound Customer Care Executive – Voice Process Davanagere
🏢 Miqdam Global
📍 Davanagere
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