Key Account Manager – Cold Chain / Warehousing

Experience: 5–8 years | Full time

We're looking for a Key Account Manager to own client relationships and ensure seamless service delivery across our cold chain/warehousing operations. You'll be the single point of contact for a portfolio of key accounts — driving performance, resolving escalations, and identifying growth opportunities.

What You'll Do
Manage client relationships across multiple stakeholder levels; run regular performance reviews
Coordinate with warehouse, inventory, quality, and dispatch teams to consistently meet SLAs
Track key metrics — order accuracy, TAT, inventory accuracy, complaint resolution — and drive corrective action
Handle multiple accounts/sites simultaneously, balancing priorities and reporting status to leadership
Spot opportunities to grow existing accounts (current services, volumes, sites) and support contract renewals




Prepare and present account scorecards and performance reports to leadership

What You Bring
Graduate/Postgraduate (Business Administration a plus, not mandatory)
5–8 years in key account management, client relations, or warehouse/operations management
Cold chain/warehousing background strongly preferred; strong warehouse ops experience required otherwise
Proven track record managing multiple client accounts at once
Solid communication, problem-solving, and stakeholder management skills
Proficient in MS Excel/PowerPoint; solid grasp of SLAs, contracts, and pricing structures

Nice to Have
Experience in cold chain, FMCG, or 3PL client servicing
Exposure to contract renewals/negotiations and multi-site account management

Pay: ₹700,000.00 - ₹1,100,000.00 per year

Work Location: In person

📌 Key Account Manager Kolkata
🏢 Crystal Logistics cool chain
📍 Kolkata