Role Overview

We are looking for a skilled ServiceNow Developer to design, develop, configure, and support ServiceNow solutions across ITSM and related modules. The candidate should have solid experience in scripting, workflows, integrations, catalog development, and platform administration, with a solid understanding of ITIL processes. The role involves collaborating with business stakeholders, architects, and support teams to deliver scalable and high-quality solutions.

This aligns with responsibilities and skills reflected in ServiceNow developer profiles and internal artifacts.

Key Responsibilities
Develop and customize ServiceNow applications and modules.
Configure Incident, Problem, Change, Request, Knowledge, and Service Catalog modules.
Develop Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Notifications.
Create Catalog Items, Record Producers, Workflows, and Flow Designer solutions.
Design and implement integrations using REST/SOAP APIs.
Perform data loads using Import Sets and Transform Maps.
Support CMDB and Discovery implementations.
Develop reports, dashboards,



and performance analytics solutions.
Participate in requirements gathering, solution design, testing, deployment, and production support.
Ensure adherence to ServiceNow and ITIL best practices.

Mandatory Technical Skills
ServiceNow Development
JavaScript
ITSM Module Expertise
Service Catalog
Flow Designer
Client Scripts
Business Rules
Script Includes
ACLs
CMDB
Discovery
REST/SOAP Integrations
Import Sets & Transform Maps
Reporting & Dashboards

Preferred Skills
App Engine Studio
IntegrationHub
HRSD / CSM / ITOM exposure
Performance Analytics
Service Portal
Upgrade experience
Agile/Scrum methodology knowledge

Certifications

Preferred
ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
CIS-ITSM / CIS-CSM / CIS-ITOM
ITIL Foundation

Educational Qualification
Bachelor's Degree in Engineering, Computer Science, Information Technology, or related discipline.

ITSM + Integration

📌 Itsm & Integration Chennai
🏢 Trigent Software
📍 Chennai