Charaavi Studio is a growing women’s fashion brand, and we are looking for a responsible and proactive Logistics Executive to manage our day-to-day order dispatch, shipment tracking, NDR management and customer coordination.

The candidate will be responsible for ensuring that orders are dispatched on time and successfully delivered to customers while continuously working to reduce RTO (Return to Origin) and improve our delivery success rate.

Key Responsibilities
Manage and monitor daily order dispatches
Track all shipments from dispatch until final delivery
Monitor In-Transit, Out for Delivery, NDR, Delayed and RTO shipments
Take immediate action on NDR cases to prevent unnecessary RTO
Raise tickets with courier/logistics partners for delayed or problematic shipments
Follow up regularly with courier partners until issues are resolved
Call customers for COD order confirmation
Call customers for address,



PIN code or contact-number verification when required
Contact customers for NDR and failed-delivery cases
Coordinate with customers on Out for Delivery (OFD) orders to ensure successful delivery
Arrange and follow up on delivery re-attempts
Identify fake/unresponsive COD orders before dispatch
Maintain proper records of NDR, RTO, delivered and pending shipments
Monitor courier performance and identify recurring delivery issues
Coordinate with the warehouse and customer support teams
Prepare daily/weekly reports for Delivery %, NDR %, RTO % and pending shipments
Work towards continuously improving the brand’s successful delivery percentage

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages
Cell phone reimbursement

Work Location: In person

📌 Logistics Executive Noida
🏢 CHARAAVI STUDIO
📍 Noida