We are looking for an experienced L2 Motherboard & Chipset Support Engineer with solid expertise in motherboard troubleshooting, chip-level debugging and hardware failure analysis. The candidate will be responsible for handling critical technical escalations and resolving complex motherboard, chipset, BIOS and firmware-related issues.
Key Responsibilities
Handle L2 technical escalations related to motherboard and hardware issues.
Perform chip-level and component-level troubleshooting of motherboards.
Diagnose failures related to chipset, CPU, RAM, power circuits, BIOS and other motherboard components.
Perform detailed failure analysis and root cause analysis (RCA).
Troubleshoot BIOS, firmware and hardware compatibility issues.
Identify recurring hardware failures and recommend corrective actions.
Work closely with Product Engineering, Quality, R&D; and OEM vendors for technical resolution.
Support motherboard testing, validation and current product introduction.
Analyse warranty/field failure data and identify recurring failure patterns.
Prepare technical reports, RCA and CAPA documentation.
Support service teams by providing technical guidance for complex motherboard failures.
Participate in technical reviews with internal teams and OEM/manufacturing partners.