Monitor and support daily batch processes and ETL workflows.
Perform L3 production support, troubleshooting, and issue resolution.
Manage and monitor enterprise job scheduling tools and overnight batch cycles.
Analyze failures, perform root cause analysis (RCA), and implement preventive measures.
Support Informatica ETL jobs, data loads, and data validation activities.
Develop and maintain scripts for automation and operational support.
Work closely with business users, application teams, and infrastructure teams to resolve production issues.
Support day-to-day BAU activities and ensure SLA compliance.
Participate in release support, deployment validation, and post-release monitoring.
Prepare operational reports and maintain support documentation.

Mandatory

Skills • 5+ years of experience in Production Support / Application Support.
Hands-on experience with Informatica ETL.




Experience with job scheduling tools such as Control-M, Autosys, TWS, or equivalent.
Positive scripting knowledge (Shell, Unix/Linux, Python, or PowerShell).
Robust troubleshooting and incident management skills.
Experience working with SQL and relational databases.
Understanding of batch processing and data reconciliation.
Ability to perform RCA and handle critical production incidents.
Excellent communication and stakeholder management skills. Valuable to Have • Exposure to cloud platforms such as Azure, AWS, or GCP.
Experience with monitoring tools like Splunk, Grafana, AppDynamics, or Dynatrace.
Knowledge of DevOps and CI/CD concepts.
Banking or Financial Services domain experience.
Basic understanding of data warehousing and data pipelines

📌 Production Support / Etl Support Analyst Pune
🏢 TCS_India
📍 Pune