Roles & Responsibilities:
Maintain and update LMS content, courses, and user profiles. Also maintain CMS.
Troubleshoot LMS issues and provide technical support to trainers and learners.
Working on different templates created in html
Learning recent tool provided by client and implementing whenever required
Working on daily checks on different tool like TCm (ERP Tool), WebEx etc.
Publishing weekly inputs to LMSs, doing LMS check on daily basis
Support implementation of recent learning technologies and tools.
Work on creating Dashboards using Excel
Solving complex problems using advance Excel formulas
Work on generating different reports and sending it to client
Understanding and working on different on-demand request from client
Support activities for delivery of Learning (Classroom, Virtual)
Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
Continually seek out ways to improve Client satisfaction.
Build the positive and supportive team culture and help team to improve efficiency.
Demonstrate expertise in managing both internal and external clients.
Handle client communication and reporting.
Complete assigned ticket within the deadline.
Exhibit solid problem-solving and business acumen skills.
Demonstrate advanced proficiency in written and verbal communication skills.
Handle client communication and reporting.
Complete assigned ticket within the deadline.
Exhibit strong problem-solving and business acumen skills.
Demonstrate advanced proficiency in written and verbal communication skills.