Role & Responsibilities:
Manage and supervise the telecalling and lead conversion team.
Allocate leads to team members and monitor daily follow-ups.
Track calls, lead status, appointments, and conversions.
Ensure timely follow-up with prospective customers and maximize lead conversions.
Set daily, weekly, and monthly performance targets for the team.
Monitor individual team performance and provide regular feedback and coaching.
Train telecallers on communication, product/service knowledge, objection handling, and closing techniques.
Handle key leads, customer escalations, and difficult cases when required.
Maintain accurate lead and customer information in the CRM/system.
Prepare daily and weekly reports on calls, leads, follow-ups, and conversions.
Coordinate with the marketing and sales teams to improve lead quality and conversion rates.




Ensure the team achieves assigned conversion and revenue targets.

Preferred candidate profile
25 years of experience in telecalling, telesales, inside sales, lead conversion, or team management.
Previous experience managing a telecalling/sales team is preferred.
Solid communication, negotiation, persuasion, and follow-up skills.
Valuable understanding of lead management and sales conversion processes.
Experience with CRM software, lead management systems, or calling platforms is an advantage.
Target-oriented with the ability to motivate and manage a team.
Tamil and English communication skills are required.
Bachelor's degree in any discipline preferred.

📌 Marketing Coordinator Chennai
🏢 PSB SECURITIES
📍 Chennai